Reporting Problems With Your Existing Order

If there is a problem with your order, please contact us by email rather than by phone. This helps us keep a much better record of your issue and provides for a more expedited resolution. You can reply to your order confirmation email, or send us a new message to service@HomeAndOffice.com and include your order number along with the details of you order issue.


Email

We check our email frequently throughout the day and often in the evenings, weekends, and during holidays when everyone else is closed. For order status, please first try checking your web account for fastest results. Click here to login. Otherwise, you can send us email at service@HomeAndOffice.com.


Phone

If you are calling for order status, please first try checking your web account for fastest results. Click here to login.

Our toll-free voice/FAX number is 866-STORECD (866-786-7323). Please press "1" for sales, "2" for customer service. If you leave voicemail requesting a call back, we will make every effort to return your call within 24 hours.

When contacting us on an existing order, it is important that you mention your Order Number for fastest service and security reasons.

Our phone hours are 10am - 5pm Pacific, Monday through Friday

Traditional Mail

Please send regular mail correspondence to:

W3STORES
2700 MISSION COLLEGE BLVD.
SUITE 140-W
SANTA CLARA, CA 95054-1218

PLEASE DO NOT SEND PRODUCT RETURNS TO THE ABOVE ADDRESS. PRODUCT RETURNS WILL NOT BE ACCEPTED AT THIS ADDRESS.